Frequently Asked Questions

Orders and Shipping

What is your shipping policy?

All orders are processed between 3-5 business days. Orders are sent using USPS First-Class Mail, USPS Priority Mail, or UPS.

How long will it take for my order to arrive?

Each item is custom-made just for you! Please allow 3-5 business days for us to create your order. Shipping times vary based on your location and selected shipping method, but most domestic orders arrive within 7-10 business days.

Do you charge domestic sales tax?

Yes, we charge sales tax where required by law. The tax amount will be calculated at checkout based on your shipping address.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. If you run into any payment issues, feel free to reach out—we're happy to help!

When will my items be delivered?

Once your order is processed and shipped, you’ll receive a tracking number so you can follow your package’s journey! Delivery times depend on your shipping method and location.

Return Policy

What's your return policy?

Because our items are custom-made, we do not accept returns. However, if there’s an issue with your order, please contact us within 3 days of delivery, and we’ll do our best to make it right!

Can I make changes to or cancel my order?

We start working on orders quickly, so if you need to make a change, please reach out within [insert timeframe, e.g., 24 hours] of placing your order. After that, we may not be able to adjust or cancel it, but we’ll try our best!

Common Questions

Do you ship internationally?

Yes! We happily ship worldwide. International shipping times vary based on location and customs processing, so please allow extra time for your order to arrive. Keep in mind that additional customs fees or duties may apply, which are the responsibility of the buyer.